Subscription Policy

Last Updated: October 29, 2024

1. Overview

Welcome to The Wolf 21's Subscription Service. This policy outlines the terms and conditions governing your subscription to our products and services.

2. Subscription Terms

2.1 Subscription Options

  • Customers may choose from three subscription intervals:
    • 30-day cycle
    • 45-day cycle
    • 60-day cycle
  • All subscriptions receive a 30% discount compared to one-time purchase prices
  • Subscriptions are available for U.S. residents only

2.2 Billing and Auto-Renewal

  • Your subscription will automatically renew based on your selected interval
  • Payment processing occurs 5 days before scheduled shipping to ensure timely delivery
  • The credit card provided at checkout will be automatically charged for each renewal
  • You will receive a notification email before each charge

2.3 Account Management

Subscribers can manage their subscription through their account dashboard to:

  • Pause subscription
  • Cancel subscription
  • Skip a delivery
  • Swap products
  • Update payment information
  • Modify shipping details

2.4 Cancellation Policy

  • No minimum commitment required
  • No early cancellation fees
  • Cancellations must be completed either:
    • Through your account dashboard
    • Via email to support@thewolf21.com at least 48 hours before the next scheduled charge
  • The Wolf 21 reserves the right to cancel subscriptions at any time for any reason

2.5 Refund Policy

  • 30-day money-back guarantee applies to the first subscription order only
  • Refund requests must be submitted within 30 days of receiving the first order
  • Subsequent orders are not eligible for refunds unless products are damaged or defective

3. Data Security and Privacy

3.1 Payment Information

  • All credit card information is encrypted and processed through secure payment processors
  • The Wolf 21 does not store credit card information on its servers
  • All payment processing complies with PCI DSS requirements

3.2 Account Security

  • Customer account information is stored securely
  • Customers are responsible for maintaining the confidentiality of their account credentials
  • Any unauthorized use of accounts should be reported immediately to support@thewolf21.com

4. Modifications to Service

4.1 Price Changes

  • The Wolf 21 reserves the right to modify subscription prices with 30 days' notice
  • Existing subscribers will be notified via email of any price changes
  • Subscribers may cancel their subscription before price changes take effect

4.2 Service Changes

  • The Wolf 21 may modify the subscription service terms at any time
  • Subscribers will be notified of significant changes via email
  • Continued use of the subscription service after changes constitutes acceptance of new terms

5. Contact Information

For questions or concerns regarding your subscription:

6. Governing Law

This Subscription Policy is governed by the laws of the United States and the State of Colorado. Any disputes arising from or relating to this Subscription Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Colorado.