Returns, Exchanges, and Damaged Goods
By making a purchase of any Wolf 21 products, you are demonstrating a clear understanding that these products contain high levels of CBN (cannabinol), CBD (cannabidiol), and other minor cannabinoids derived from hemp oil. The statements of our products have not been evaluated by the FDA, thus are not intended to diagnose, treat or cure any disease. Always check with your physician before starting a new dietary hemp supplement program.
Although Wolf 21 is committed to remaining in compliance with all FDA guidelines, we make no claims as to any benefits for products containing hemp. If you decide to purchase Wolf 21 products, you are purchasing any of these products based upon your own opinions as to any benefits that the products may provide, knowing that your personal results may vary.
By purchasing, sampling, or consuming these products means you have accepted the terms of service agreement and agree to and understand the Refund Policy.
Wolf 21 will not accept returns from a purchase made in a retail store but will be more than happy to provide information regarding the product or work with you on your sleep plan.
30-Day Satisfaction “Guarantee”
We’re sure you’ll love Wolf 21 products, but if for some reason you are not happy, contact us within 30 days of purchasing your product(s) to tell us why so we can assist to find an alternative sleep aid product. All products purchased on TheWolf21.com carry a 30-day customer satisfaction guarantee (the “Guarantee”).
WE ARE DEDICATED TO HELPING YOU FEEL RELAXED AND SLEEP BETTER*
We believe in our products, and as such, we want you to find the one that best suits your needs. “The Guarantee” was created for that exact purpose, so our customers can connect with our CBN Experts and Sleep Coaches to help determine if the product is the right fit, and possibly provide options to assist with your sleep plan.
Our team is available for consultations M-F 9am-5pm CST via email (info@thewolf21.com) or phone (+1.970.509.5359) to chat with you on your sleep plan.
We believe that cannabinoids derived from hemp are a personalized, nightly supplement and an individual’s response may vary determined by the length of time and dosage. Therefore, customers are encouraged to try the product for a minimum of two weeks. After consultation from our CBN Experts, it may also be recommended to increase the dosage by 5-10 mg. CBN interacts with our endocannabinoid system (ECS). Similarly to a fingerprint, everyone’s body may require different sleep plans, different cannabinoid dosages, etc. Keep in mind, what may work well for some, may not work for you. If, after two weeks, you are still not satisfied with your product and would like options on a return or product exchange, please complete the return form.
Please note, the “Guarantee” only applies to first-time purchases of any product from TheWolf21.com. Wolf 21 will not issue refunds or credits pursuant to this Guarantee from a purchase made in a retail store or from an unauthorized seller or from any other site other than from TheWolf21.com.
If you purchase multiple quantities of the same product, Wolf 21 may only issue a store credit towards another Wolf 21 product(s). If a refund has been issued by Wolf 21’s customer support team, the refund is for the price paid by the customer for the product and specifically excludes the costs of shipping and any applied discounts. Wolf 21 may request you to mail the product to our lab for quality assurance purposes. Wolf 21 is not responsible for payment of any return shipping expenses. All claims made pursuant to this Guarantee must be submitted to Wolf 21 within 30 days of purchase in accordance with this policy.
All Money-Back Guarantee Forms are subject to a strict review process and refunds/credits are provided at the sole discretion of Wolf 21. Wolf 21 reserves the right to refuse refunds or credits, at any time, for orders that exhibit indications of fraudulent behavior or do not comply with our Terms as outlined on our website. Wolf 21 will not be held responsible for shipping charges or any returns or exchanges. If an alternative bottle is sent as a “replacement,” a “Money-Back” return will not be available.
Subscription Policy
Wolf 21 offers one-time purchases, as well as subscription-based options to fit your sleep and wellness needs.
SUBSCRIPTIONS
Wolf 21 makes canceling, pausing, and changing your subscriptions easy. Simply log into your account to cancel, pause, or change your reoccurring order. The purpose of our subscriptions is to allow our customers a seamless way to auto-ship every monthly recurring order. Wolf 21’s auto-renewals are documented on every order confirmation email and are posted in real-time on your account. It is up to the customer to manage their account prior to renewal if any changes wish to be made to your order.
Due to our “Guarantee,” and “Cancel Any Time Policy” (via our account portal), Wolf 21 does not provide any refunds for any processed subscriptions after 30 days of your initial order. Slumber will not be able to change credit cards, billing, shipping, or product type once a subscription is processed in our system.
If you need help navigating your account or making any modifications, our team is standing by to help!
Damaged or Lost Packages
QUALITY CONTROL
All Wolf 21 products are sealed and tested by reputable 3rd party labs for quality and are carefully inspected before shipment. Upon delivery, please check each product carefully to ensure it has not been damaged or tampered with during shipping. All claims for damaged products and any remedy, therefore, are subject to a replacement, refund, or credit; and must be submitted to Wolf 21 within 30 days of purchase in accordance with this policy.
Please note, tinctures do not come with plastic wrapping on the outer area. Similar to a water bottle, our air-tight tincture tops are sealed until broken. Simply push down and turn to break the seal.
PACKAGE TRACKING
We send every customer a unique USPS or UPS tracking number with every order. Before you place your order make sure you enter your email correctly so that you will receive any updates from USPS, UPS, or our team. If you cannot find the tracking email look in your spam folder or contact us.
If you are missing your package follow these 3 steps before contacting us. To read more visit this link.
- Check the current status
- Call USPS or Complete their Help Request form
- If after 7 business days of submitting the Help Request form you will need to submit a Missing Mail Search Request
*If you have any questions regarding our policy, please email us at info@thewolf21.com.*
M-F 9-5 MST 970.963.9404
Wolf 21 products are manufactured and shipped from our facility in Denver, CO.
